Refund & Return Policy
Last updated: January 2024
30-Day Money-Back Guarantee
We're confident you'll love your MagMount product. If you're not completely satisfied, return it within 30 days for a full refund.
Return Eligibility
To be eligible for a return, your item must be:
- Within 30 days of the delivery date
- Unused and in the same condition that you received it
- In the original packaging
How to Return
- 1Contact Us: Email support@magmount.com with your order number and reason for return.
- 2Receive Label: We'll send you a prepaid return shipping label within 24 hours.
- 3Ship It Back: Pack your item securely and drop it off at any authorized carrier location.
- 4Get Refunded: Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Refund Process
Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@magmount.com. Include photos of the damage and your order number, and we'll send a replacement at no additional cost.
Warranty
Every Mag Mount One is covered by a 1-year warranty against manufacturing defects. If your mount stops holding your phone securely under normal use, contact us with your order number for a free replacement.
Questions?
If you have any questions about returns or refunds, please contact our customer service team at support@magmount.com or call +1 514 821 8343